Returns
- Hassle-free returns are accepted within 7 days of delivery for eligible items.
- Reverse Shipping Fee: ₹100 (deducted from the refund amount).
- Please ensure the product is unused and in its original packaging with all tags attached.
- Non-returnable items: Caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, rompers, and stationery items (e.g., stickers).
Exchanges
- Hassle-free exchanges are accepted within 7 days of delivery for eligible items.
- Reverse Shipping Fee: ₹100 applies.
- Please ensure the product is unused and in its original packaging with all tags attached.
- Non-exchangeable items: Caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, rompers, and stationery items (e.g., stickers).
- Exchange Policy: Exchanges are allowed once per item for the same or a different product, size, or color of equal or higher value (price difference must be paid).
- Please Note: Once the products are exchanged and delivered, there is no return/exchange for the same.
Refund Method
- For Prepaid orders, refund will be credited to your original payment method and may take 3–5 working days to reflect.
- For COD orders, a coupon/discount code of your order value will be provided.
- Once we receive the product(s) and it passes the quality check, we will process your refund within 48 hours.
Important
- Ensure items are securely packed to prevent any loss or damage during transit.
- Include your ORDER ID and registered mobile number on the package.
- All items must be unused and in their original condition with tags and packaging intact.
- Any damaged, missing or incorrect products should be reported within 24–48 hours of delivery.
Order Cancellation : PLEASE NOTE, Cancellations will only be possible if and till the order has not been dispatched from our warehouse.
REVERSE PICKUP POLICY
- All products will undergo a Quality Check (QC) at the time of pickup.
- The QC process will verify that the correct product is being handed over, based strictly on the tag and label provided by WearFluid.
- The product must match the following details to pass the QC check: product image, color, size, brand name, brand tag, seal tag, usage condition (must be unused and undamaged), style ID, color code, and SKU.
- Once the products are sealed, please click an image of the same
- If the product presented does not align with the expected specifications as per the WearFluid tag and label, it will be rejected at the point of pickup.
- Please Note: Products that fail to meet the defined quality standards will not be eligible for return or exchange. Additionally, once a product has been rejected during QC, reapplication for return or exchange will not be permitted.
- Do not hand over any products without a valid pickup slip or SMS confirmation.
NOTE: The coupon/gift card must be used within 30 days from the return ticket issue date. Customers are required to enter a valid email ID and contact number at the time of placing an order. This is especially important for orders involving gift cards, as the email address cannot be modified later from the backend.
Orders placed using store credit are not eligible for returns. Only size exchanges will be allowed for these orders.